order mastercard

A step-by-step guide to ordering your VIALET contactless Mastercard

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Do you remember the days when you had to wait hours in line at your local bank to fill out some incomprehensible and messy paperwork to receive your debit card? Or when your wallet seemingly weighed about half a ton because it was loaded with coins? Thanks to the VIALET contactless Mastercard, these days are over.


VIALET is a digital payment app that allows you to manage funds, save time, and take control of your finances.

In addition, you can order your personal VIALET contactless Mastercard which comes in a bold and colourful design.

Note: In order to apply for the card, you’re required to have a confirmed VIALET account. See the tutorial on how to open your VIALET account here.

But how can you receive this card? Don’t worry, it’s easier than you think! You won’t even have to leave your couch to do that. Just follow the step-by-step guide below.


Step 1: Apply for the card

apply for the mastercard

Open your account on the VIALET app, go to the section “Card” and hit the “+” sign. There, enter the cardholder’s name. 

As the cardholder’s name and surname will be displayed on the card, make sure that it’s written correctly and in Latin letters. Also, please don’t use titles like Mr/Mrs/Ms/Dr, etc.

Note that you can use up to 24 symbols and that dashes or any other punctuation signs are not allowed.

Finally, enter the card’s delivery address.

Note: The VIALET Mastercard can be distributed in accordance with the address indicated at the the application by the Cardholder. The card issuing and delivery is fee-free.

Then you’ll have to create a PIN for the card in the app. Once you’ve chosen your PIN, you’ll need to re-enter it for confirmation.


Step 2: Receive the card

receive mastercard

The card should be delivered within 5 working days. If you haven’t received your card within a week, make sure that it hasn’t lost its way in your neighbour’s or roommate’s mail.

However, if you’re under impression that the card you ordered is lost, please contact our customer support team.


Step 3: Activate the card

activate mastecard

When you’ve received the card, you need to activate it. To do so, open the VIALET app, go to the section “Card”, and tap on “Activate card”. Then enter 4 last digits of your card number (can be found on the back of your card below the line with CVV code).

In case you’ve forgotten your PIN, just open the app, select “Card” and tap on “View PIN” option.


Step 4: Start a new life with the VIALET Mastercard

use mastercard

To activate contactless payments, enter your PIN at first purchase with our Mastercard. That way, you’ll be able to pay for your next purchases with contactless.

Congratulations! Now you can use your contactless Mastercard card for online payments, cash withdrawals, and transactions.

Note: The card maintenance cost is just 1.40 EUR per month and it includes all the benefits of contactless payment cards.


Forget about wasting your time at a bank or paying extra to receive a new card. Just open the VIALET app, follow the steps mentioned above and you’re good to go. It’s that easy.

Want to explore all the possibilities offered by our contactless Mastercard? Learn more about it in this article.

And remember – if you have any questions about our contactless Mastercard don’t hesitate to contact our support team.

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