Client Relations Representative

About the job

We are in search of a hands-on team member, who is keen on reaching goals alongside an ambitious team. If you are passionate about work and experienced in customer service, you might be the one to join our team and fill the position of CLIENT RELATIONS REPRESENTATIVE.

 

What you'll have to do:

  • Be responsible for overall business relationships with retail clients
  • Enable and support retail and business client onboarding
  • Analyse and resolve various issues reported by clients by interacting with the AML compliance team
  • Be responsible for delivering
  • KPIs related to customer volume, response rates, and quality
  • Ensure client retention.

 

What do you need to succeed in this role:

English at a proficient level is a must Experience with KYC corporate client onboarding Excellent communication skills.

 

What we offer:

  • A great opportunity to join a fast-paced, rapidly growing, and ambitious international fintech company
  • Remuneration depending on your professional experience starting from 1400 EUR before taxes and up to a 25% bonus after the probationary period from your monthly salary
  • Health insurance after the first 3 months of work
  • Parking space near the office
  • Gym membership
  • Opportunity to receive reimbursement for work related or personal trainings/courses
  • Great atmosphere and company events
  • Modern office in the center of Vilnius.

 

We look forward to receiving your CV with a reference CLIENT RELATIONS REPRESENTATIVE sent to us by e-mail at hr@vialet.eu

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