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Payments Operations Specialist

  • Location

    Lithuania, Vilnius

  • Remote status

    Hybrid

Build the future of FinTech at VIALET

At VIALET, we’re not just another electronic money institution. We’re building a specialized financial platform for target industries, providing a comprehensive suite of solutions that empower businesses to thrive. We’re laser-focused on delivering exceptional service and expert support to our clients, and we’re ranked among the top EMIs in Lithuania in client funds, turnover, and revenue. As we scale, we’re expanding to new industries and regions, solidifying our position as a leader in the FinTech landscape.

Join our VIALET Management team and help us shape the future of finance!

Why VIALET?

• Impact: Directly contribute to a platform used by industry leaders.

• Growth: Be part of a rapidly expanding company with ambitious goals.

• Expertise: Work alongside a talented Risk Management team in a collaborative environment.

• Ownership: Take ownership and see your work make a real difference.

What you’ll do

• Ensure daily reconciliation is completed and collaborate with Finance teams to ensure sufficient safeguarding.

• Handle escalations from Customer Service on payment-related queries such as missing payments, bank recalls, and card disputes and chargebacks.

• Handle manual payment processes including fee cancellations, account credits, and debits in line with SLAs and internal policies.

• Be the main point of contact on operational issues with our banking and payment providers.

• Support Finance in the design and development of reconciliation and monitoring tools.

What you’ll bring

• At least 2-3 years of proven experience in Payments Monitoring, Financial Services, or a related field (preferably in an Electronic Money or Payment Institution).

• Higher education in Finance, Accounting, Business Administration, Information Technology, or a related field.

• Ability to prioritize tasks and contribute to defining the team’s goals and objectives.

• Experience with payment systems (e.g., Sepa, Sepa Instant, SWIFT).

• Familiarity with payment regulations.

• Skills and knowledge to orientate in the general market situation of the industry.

• Strong communication skills and cooperation skills with team and colleagues, partners, business partners.

• Have professional English language skills (any additional foreign language is an advantage).

• Proficiency in Microsoft Office (Word, Excel, PowerPoint) and Google Drive (Docs, Sheets, Slides).

• Orientation to the details.

• Ability to cope with a very dynamic environment and rapid changes.

• Willingness to be self-sustainable at times and ready to show initiative.

• A positive attitude and show readiness to #do.it.right.

What we offer

• Competitive compensation: 2000 – 2810 euros gross, based on your experience and knowledge.

• Health insurance: Comprehensive health coverage after 3 months.

• Work-life balance: Flexible work arrangements, including hybrid and remote options (after the probation period).

• Professional development: Up to 1000 euros annual reimbursement for work-related training and courses, with potential for more based on individual needs and commitment.

• Inspiring workspace: Modern office on the top floor of Vilnius’ highest office building, offering stunning city views. Plus, a convenient parking space is available.

• Wellness benefits: Gym membership to support your physical well-being.

• Vibrant company culture: Regular company events, including monthly city-wide gatherings, biannual company-wide adventures, and team-based activities twice a year.

• Collaborative environment: A flat hierarchy where you can freely communicate with anyone and make decisions quickly.

• Ambitious culture: Join a team of driven professionals who are committed to building a leading FinTech platform and shaping the future of finance.

Ready to make your mark in FinTech? Apply now!

Ready to Join the Team?

We hire people, not just resumes. We’d love to hear your story and get to know the person behind the CV. Share your details and let’s see if we can #do.it.right together.

* The Company reserves the right to contact only those candidates whose experience and qualifications meet the requirements of the position.

Thank you!

We’ve received your submission. If needed, we’ll follow up using the contact details you provided.

Test your knowledge on fraud prevention

Digital banking makes life easier — but also riskier. Take this short quiz to test your fraud awareness and learn simple ways to protect yourself online.

Please find test answers below and good luck!

  1. 1.

    What is the best practice for creating a strong password for your online account?

    1. 1.

      Use your birthdate and a simple word

    2. 2.

      Use a combination of letters, numbers, and special characters

    3. 3.

      Use the same password for all your accounts for convenience

    4. 4.

      Use only numbers

  2. 2.

    What is a recommended step when using public Wi-Fi to access your financial accounts?

    1. 1.

      Log in to your accounts only if you are using a VPN

    2. 2.

      Avoid accessing any financial accounts on public Wi-Fi

    3. 3.

      Use a public Wi-Fi network even if it is unsecured

    4. 4.

      Only use public Wi-Fi for non-sensitive transactions

  3. 3.

    What is a common indicator of a phishing attempt?

    1. 1.

      An email from a known contact asking for verification

    2. 2.

      An email with urgent language asking you to confirm your account details

    3. 3.

      A phone call from your bank asking you to update your information

    4. 4.

      A notification from your bank’s app about a new feature

  4. 4.

    Which of the following actions is a sign that your account may be compromised?

    1. 1.

      Receiving a confirmation email for a transaction you didn’t make

    2. 2.

      Regularly receiving marketing emails from your bank

    3. 3.

      Seeing advertisements for products you recently searched online

    4. 4.

      Noticing minor changes in the colour scheme of your bank’s website

  5. 5.

    Which of the following is a good practice for managing your account security?

    1. 1.

      Sharing your account password with close friends for convenience

    2. 2.

      Regularly updating your security questions and answers

    3. 3.

      Using the same security questions for multiple accounts

    4. 4.

      Keeping your password written down near your computer for easy access

  6. 6.

    What should you do if you suspect your account details have been stolen?

    1. 1.

      Immediately call your bank to report the issue and freeze your account

    2. 2.

      Wait and see if any suspicious activity occurs

    3. 3.

      Change your password and continue using the account as usual

    4. 4.

      Post about the issue on social media to warn others

  7. 7.

    What is two-factor authentication (2FA)?

    1. 1.

      A method to recover a forgotten password

    2. 2.

      A security process that requires two separate forms of identification

    3. 3.

      A way to encrypt your emails

    4. 4.

      A feature that automatically logs you out after inactivity

  8. 8.

    Why is it important to keep your software and apps up to date?

    1. 1.

      To access new features and improve performance

    2. 2.

      To ensure compatibility with your device

    3. 3.

      To protect against vulnerabilities and security threats

    4. 4.

      To avoid advertisements

  9. 9.

    How should you respond to unexpected account alerts or notifications?

    1. 1.

      Ignore them if you are not expecting any changes

    2. 2.

      Verify the alert by contacting your bank using the phone number on their official website

    3. 3.

      Click on any links in the alert to follow instructions

    4. 4.

      Forward the alert to your friends to check if they received similar notifications

  10. 10.

    What should you do if you receive an email from your bank with a link to a login page?

    1. 1.

      Click the link to check if it leads to your bank’s official site

    2. 2.

      Copy the link and paste it into your browser to verify its authenticity

    3. 3.

      Visit your bank’s website directly by typing the URL into your browser and log in from there

    4. 4.

      Open the link in an incognito window to avoid detection of fraud

If you have any questions about the quiz or need more information, don’t hesitate to reach out to us. You can contact us at support@vialet.eu for personalised assistance. If you didn’t pass the quiz, don’t worry – you can learn more about the key topics on our website.