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Enhancing Your Security Awareness

Your security is our top priority. We provide the knowledge and tools required to protect your personal information, accounts, and devices as cyber threats evolve with AI-driven scams and advanced phishing techniques.

Report fraud

Core Security Protocols

  • 01

    Robust Credential Management

    Always create strong, unique passwords for each account and never share them. We recommend using a reputable password manager to generate and store complex, unique passwords safely.

  • 02

    App-Based Authentication

    Use Multi-Factor Authentication (MFA) broadly. Prefer app-based authenticators, biometrics, or hardware keys over SMS, as they are significantly more resistant to interception.

  • 03

    Patching & Device Integrity

    Regularly update your device’s operating system, apps, and security features. Installing the latest security patches and enabling firewalls is essential to protect against vulnerabilities.

  • 04

    Secure Network Standards

    Avoid public or unsecured Wi-Fi entirely for banking or sensitive transactions. If unavoidable, use a trusted VPN to encrypt your connection.

  • 05

    Verification Of Access Points

    Always type our official URL (www.vialet.eu) directly into your browser. Avoid clicking links in unsolicited emails or messages, as these are common phishing entry points.

  • 06

    Software Authenticity

    Only download software from trusted sources and official websites. Be wary of third-party apps claiming to "optimize" finances, as these are often malware vectors.

Our Commitment To Your Account Safety

Once we receive a report of suspicious activity, our security team initiates a strict response protocol. This includes real-time monitoring, behavioral analysis, and immediate action to freeze accounts or reverse unauthorized payments where possible.

Response & Reporting Frameworks

  • Report the incident to us immediately if you encounter suspected fraudulent payments, session anomalies, or social engineering attempts. These may include:

    • Unsolicited email or SMS requests (smishing).
    • Voice calls requesting sensitive data (vishing).
    • AI-generated deepfake impersonations of our team or family members.

  • If we detect potential fraud, we will notify you immediately via email alerts, SMS notifications, or website alerts upon login.

  • Our official communications will never ask for your password, PIN, MFA code, or full account details via email or SMS. If you receive such a request, it is a phishing attempt.

Report Fraud by filling the form

Early detection is pivotal in fighting fraud. Provide as much detail as possible, including the date, time, and nature of the issue so we can act quickly and effectively.

Thank you!

We’ve received your submission. If needed, we’ll follow up using the contact details you provided.

Test your knowledge on fraud prevention

Digital banking makes life easier — but also riskier. Take this short quiz to test your fraud awareness and learn simple ways to protect yourself online.

Please find test answers below and good luck!

  1. 1.

    What is the best practice for creating a strong password for your online account?

    1. 1.

      Use your birthdate and a simple word

    2. 2.

      Use a combination of letters, numbers, and special characters

    3. 3.

      Use the same password for all your accounts for convenience

    4. 4.

      Use only numbers

  2. 2.

    What is a recommended step when using public Wi-Fi to access your financial accounts?

    1. 1.

      Log in to your accounts only if you are using a VPN

    2. 2.

      Avoid accessing any financial accounts on public Wi-Fi

    3. 3.

      Use a public Wi-Fi network even if it is unsecured

    4. 4.

      Only use public Wi-Fi for non-sensitive transactions

  3. 3.

    What is a common indicator of a phishing attempt?

    1. 1.

      An email from a known contact asking for verification

    2. 2.

      An email with urgent language asking you to confirm your account details

    3. 3.

      A phone call from your bank asking you to update your information

    4. 4.

      A notification from your bank’s app about a new feature

  4. 4.

    Which of the following actions is a sign that your account may be compromised?

    1. 1.

      Receiving a confirmation email for a transaction you didn’t make

    2. 2.

      Regularly receiving marketing emails from your bank

    3. 3.

      Seeing advertisements for products you recently searched online

    4. 4.

      Noticing minor changes in the colour scheme of your bank’s website

  5. 5.

    Which of the following is a good practice for managing your account security?

    1. 1.

      Sharing your account password with close friends for convenience

    2. 2.

      Regularly updating your security questions and answers

    3. 3.

      Using the same security questions for multiple accounts

    4. 4.

      Keeping your password written down near your computer for easy access

  6. 6.

    What should you do if you suspect your account details have been stolen?

    1. 1.

      Immediately call your bank to report the issue and freeze your account

    2. 2.

      Wait and see if any suspicious activity occurs

    3. 3.

      Change your password and continue using the account as usual

    4. 4.

      Post about the issue on social media to warn others

  7. 7.

    What is two-factor authentication (2FA)?

    1. 1.

      A method to recover a forgotten password

    2. 2.

      A security process that requires two separate forms of identification

    3. 3.

      A way to encrypt your emails

    4. 4.

      A feature that automatically logs you out after inactivity

  8. 8.

    Why is it important to keep your software and apps up to date?

    1. 1.

      To access new features and improve performance

    2. 2.

      To ensure compatibility with your device

    3. 3.

      To protect against vulnerabilities and security threats

    4. 4.

      To avoid advertisements

  9. 9.

    How should you respond to unexpected account alerts or notifications?

    1. 1.

      Ignore them if you are not expecting any changes

    2. 2.

      Verify the alert by contacting your bank using the phone number on their official website

    3. 3.

      Click on any links in the alert to follow instructions

    4. 4.

      Forward the alert to your friends to check if they received similar notifications

  10. 10.

    What should you do if you receive an email from your bank with a link to a login page?

    1. 1.

      Click the link to check if it leads to your bank’s official site

    2. 2.

      Copy the link and paste it into your browser to verify its authenticity

    3. 3.

      Visit your bank’s website directly by typing the URL into your browser and log in from there

    4. 4.

      Open the link in an incognito window to avoid detection of fraud

If you have any questions about the quiz or need more information, don’t hesitate to reach out to us. You can contact us at support@vialet.eu for personalised assistance. If you didn’t pass the quiz, don’t worry – you can learn more about the key topics on our website.