Key Account Manager (for Acquiring Customers)
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Location
Lithuania, Vilnius -
Remote status
Hybrid
Build the future of FinTech at VIALET
At VIALET, we’re not just another electronic money institution. We’re building a specialized financial platform for target industries, providing a comprehensive suite of solutions that empower businesses to thrive. We’re laser-focused on delivering exceptional service and expert support to our clients, and we’re ranked among the top EMIs in Lithuania in client funds, turnover, and revenue. As we scale, we’re expanding to new industries and regions, solidifying our position as a leader in the FinTech landscape.
Join our Key Account Management team and help us shape the future of finance!
Why VIALET?
● Impact: Directly contribute to a platform used by industry leaders.
● Growth: Be part of a rapidly expanding company with ambitious goals.
● Expertise: Work alongside a talented Risk Management team in a collaborative environment.
● Ownership: Take ownership and see your work make a real difference.
What you’ll do
Account & Relationship Management
● Act as the primary point of contact for key acquiring customers and partners.
● Build, maintain, and strengthen long-term relationships with existing and newly onboarded customers (account holders and merchants).
● Provide professional support for clients’ daily payment and operational needs.
● Develop a strong understanding of VIALET’s service, acquiring products, features, and technical capabilities, sharing insights with clients and internal teams.
Post-Onboarding Support & Go-Live Coordination
● Support customers after the onboarding process is completed, ensuring they understand the approved setup (limits, currencies, payment methods).
● Share and explain technical configuration details required to activate the integration.
● Coordinate communication between the customer and internal technical teams to ensure a smooth go-live process.
● Assist in resolving any setup-related questions, environment testing issues, or final integration requirements.
● Provide customers with updates from Risk/Compliance teams when clarifications or additional information are required from the client, ensuring clear and timely communication.
Ongoing Monitoring & Portfolio Management
● Monitor ongoing customer activity, focusing on business performance indicators such as turnover dynamics, decline rates, refunds, chargebacks, and conversion.
● Identify operational anomalies (e.g., sudden volume drops) and coordinate resolution with relevant teams.
● Review assigned merchant limits, connected currencies, and operational settings, informing customers about updates or necessary adjustments.
● Conduct periodic portfolio reviews and share insights to support client growth and operational efficiency.
● Provide structured updates on portfolio performance to your direct manager.
Cross-Functional Collaboration
● Communicate client needs and challenges to Product, Operations, and Technical teams.
● Support Risk and Compliance teams with customer communication when additional documents or clarifications are required during investigations or pattern analysis.
● Share customer feedback and opportunities with Product, Operations and Sales teams to support continuous improvement.
● Maintain accurate and organized customer records for internal tracking and operational alignment.
What you’ll bring
● 1–3 years of experience in banking, payments, merchant acquiring, KYC/AML or similar fields.
● Understanding of payment processing flows, chargebacks, disputes, and basic risk indicators.
● Familiarity with card schemes (Visa, Mastercard) and regulatory standards such as AML/KYC, PSD2, PCI DSS (or willingness to learn quickly).
● Strong communication and cooperation skills when working with customers, partners, and internal teams.
● Analytical thinking, ability to interpret business or transactional data, and attention to detail.
● Good time-management and prioritization skills, ability to work in a dynamic, fast-changing environment.
● Initiative, independence when needed, and a positive attitude with readiness to #do.it.right.
● Professional English language skills (additional languages are an advantage).
● Proficiency in Microsoft Office, Google Workspace; experience with AML/compliance tools or platforms like Tableau, Zoho, Asana, Notion is a plus.
What we offer
● Competitive compensation: 2500 – 3000 euros Gross, based on your experience and knowledge.
● Health insurance: Comprehensive health coverage after 3 months.
● Work-life balance: Hybrid and remote options (after the probation period).
● Professional development: Up to 1000 euros annual reimbursement for work-related training and courses, with potential for more based on individual needs and commitment.
● Wellness benefits: Gym membership to support your physical well-being.
● Vibrant company culture: Regular company events, including monthly city-wide gatherings, biannual company-wide adventures, and team-based activities twice a year.
● Collaborative environment: A flat hierarchy where you can freely communicate with anyone and make decisions quickly.
● Ambitious culture: Join a team of driven professionals who are committed to building a leading FinTech platform and shaping the future of finance.
Ready to make your mark in FinTech? Apply now!
Ready to Join the Team?
We hire people, not just resumes. We’d love to hear your story and get to know the person behind the CV. Share your details and let’s see if we can #do.it.right together.
* The Company reserves the right to contact only those candidates whose experience and qualifications meet the requirements of the position.